← All FAQs
Aircoding FAQ
How can I automate my business using WhatsApp?
Short answer
WhatsApp can automate lead replies, appointment reminders, order updates, payment follow-ups, invoice delivery, and common support questions. The workflow should use the official WhatsApp Business API and clear human handoff rules.
Useful WhatsApp workflows
- New enquiry capture and assignment
- Booking and appointment reminders
- Order or service status updates
- Invoice and payment reminders
- FAQ replies with human escalation
Plan for consent and handoff
Good automation respects opt-ins, uses approved message templates where required, and gives customers a clear way to reach a person. Automation should reduce response time without making support feel unreachable.
More questions
Can WhatsApp automation send invoices?
Yes. A business workflow can generate or retrieve an invoice and send an approved document or link through WhatsApp, subject to the account and API setup.